Shipping & Returns
DELIVERY
We'll get your order to you as soon as possible! Lili is taking extra safety precautions with packaging and delivery but we will still aim to have your order with you within 5-7 business days. Charges are based on the final weight and volume of the package to be delivered. We offer free shipping for all domestic orders above INR 3,000.
In case you need to edit your shipping address, please contact us via email or through the contact form. This must be done before your order has been dispatched. For any other questions about the status of your order, you can reach out to us via email.
REFUNDS & RETURNS
Our website depicts our products clearly and in detail.
- Any item purchased on our website does not qualify for refund, only exchanges in terms of store credit.
- If you would like to return a product, we must be informed within 48 hours of delivery otherwise it shall not qualify for return.
- To exchange an order, you need to contact us via email or the contact form on the site.
- Each order is eligible for return only once.
- A flat fee of Rs. 200 is applicable for all returns and store credit will be given after deducting this cost.
- Tags must be intact with barcode sticker.
- We can only initiate a refund after receiving the product and checking for any damages and defects.
- The damage of any goods must be communicated within 24 hours of its receipt.
- Products bought on sale are not eligible for return.
- If an order placed using a discount code is returned, the new order will not be eligible for the same discount.
ORDER CANCELLATION
No changes can be made to an order once it has been placed. In case the order has not been dispatched, you may cancel the order.
SHIPPING & PROCESSING FEE
Our shipping and processing charges are intended to compensate Lili for the cost of processing your order, handling and packing the products you purchase and delivering them to you.